![]() ![]() It is worth noting that, to update the software, you need to download the latest release from the SpiderOak website. The apps for Windows, macOS, and Linux are the key to SpiderOak's service since they are the only way to upload files. All you need do is download the desktop app and provide a username and password, which are used to encrypt your backups, as we explain in the next section. SpiderOak One Backup's account setup process is simple. Getting Started With SpiderOak One Backup Other services, including IDrive and Zoolz BigMind, allow you to back up several types of data from your mobile device. SpiderOak's mobile apps were only ever read-only, meaning you could view files from your saved data sets, but not back up data from your phone. It no longer offers apps for Android or iOS, however. SpiderOak One Backup has desktop apps for Windows, macOS, and 64-bit versions of Linux, such as Fedora and Ubuntu. ![]() That option is useful in the case of accidental data loss or simply if you want to perform bulk file transfers without worrying about the security issues related to doing it over an internet connection. SpiderOak One Backup does not offer backup or restore options via postal mail-Backblaze, Carbonite, and IDrive all do. ![]() Backblaze charges $70 per year for its unlimited storage plan, but it limits you to one computer. IDrive's $79.50-per-year Personal plan offers 5TB of online storage for an unlimited number of devices. If you pay annually, you have more options for how much storage you can get, specifically you can get a smaller amount at a very fair cost: If you pay monthly for SpiderOak One Backup, your options are: Other services, such as Carbonite Safe, charge extra for these capabilities. For example, if a service is intended for "personal" use but is clearly being used to operate a large business, the user may be found in violation of the terms.Īdditionally, SpiderOak One Backup lets you back up external hard drives, removable devices, and network volumes. Any time you see "unlimited" advertised with a tech service provider, however, be aware that the company usually will enforce limits if the service is beyond used beyond a reasonable expectation of what's provided. Although these plans look pricey, they all support an unlimited number of devices. This has been fixed in more recent versions, so ensure that you are running the most current version available from the download page.The prices are summarized below. In version 6.0 of SpiderOakONE, attempting to empty the deleted items bin would also cause a backend worker process error. A large file that consists of all new, unrelated data blocks can take a long time to compress and encrypt, which can make the application believe that the backend process has died. There is a known issue where attempting to generate previews for certain large or corrupt images can crash SpiderOak.Ĭonsider if especially large files (such as encrypted disk image files or virtual machine images) have recently been added to your backup set. In SpiderOak's preferences, go to the Backup section, uncheck 'Enable Preview Generation', save the change, and restart the application. Although this is most often an issue on Windows, we have sometimes seen this on Mac and Linux as well. Disable the option to start automatically in SpiderOak under "Preferences" and double check the startup folder, Registry, or similar auto-launch mechanisms of your operating system.Ĭonfirm that you have added SpiderOak to the whitelist in any security software you have running. If two instances start simultaneously, the first will be able to connect to the backend worker process, but the second will be unable to create a backend worker process and will exit with this message. If you see this error each time you turn on or log in to your computer, this is probably because SpiderOak is set in more than one location to start automatically. Now you can reopen SpiderOak and you should no longer see the this error. On Linux, use your preferred process manager.) If you see any processes named "SpiderOak" running, kill them. On Mac, open the Activity Monitor from Finder. On Windows, you can do this by pressing Control-Alt-Delete to bring up the Task Manager. ![]() In this case, close the instance of SpiderOak currently running, then open a process manager. If any of these processes are still running when you try to reopen SpiderOak, you'll see this message. Sometimes when SpiderOak closes, not all of its processes terminate correctly. It most commonly appears when more than one instance of SpiderOak is trying to run at the same time. This error message can be caused by any of several different things. Please see the Help Center for the newest version. This article has moved to our new Help Center and will no longer be updated on this page. ![]()
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